Craft PodiumAI chatbot
We build an AI bot that answers customers from your knowledge base: price list, terms, instructions, FAQ. It understands questions phrased in their own words and can reply with voice or transcribe voice messages.
What is included
- connecting the AI model and loading your knowledge base (documents, website, spreadsheets);
- answers strictly from your content, with hand-off to a human for hard questions;
- optional: voice replies, voice message transcription and translation into other languages;
- deployment, documentation and 14 days of free bug fixes.
How the work goes
Looking at your material
We see what you have: documents, website pages, a price list, call notes. That becomes the knowledge base the bot answers from.
Rules and limits
We agree that the bot answers from your material and, on anything outside it, says plainly that it does not know and offers a person. We settle this before development, not after.
Loading and tuning
We reshape the documents so the model finds them well, tune the prompt and test against a set of real questions.
Voice, if you want it
We add speech recognition and spoken replies. We check how the answers sound out loud separately, because that is rarely the same as the text on screen.
Testing and launch
We run a set of typical questions, you look at the result, we deploy, hand over the documentation and 14 days of fixes.
Common questions
Will the bot make things up?
We deliberately limit it to your material, and on questions outside it the bot says it does not know and offers a person. We can walk you through how that is set up.
What do you need from me?
Whatever the bot should answer from: a price list, FAQ, instructions, sometimes call transcripts or site pages. Documents, texts and spreadsheets all work; we bring them into shape.
How long does it take?
From 14 days. It takes longer when there is a lot of material spread across files, and when voice is involved.
What if the question is hard and the bot does not know?
It says so and hands the question to a person. You get a notification with the question text so you can answer yourself.
Does it understand voice messages?
Yes. If you need it, it is part of the order: the bot takes a voice message, transcribes it and replies, with voice if you want that too.
What about AI costs?
The development is from $750. After that you pay per request at the model's API rates. At the estimate stage we tell you roughly what the bot will cost per month at your question volume.
Related cases
Do not need it from scratch? See the Assistant for a dental practice and AI consultant for your documents and Assistant for a law firm and Assistant for an estate agency in the ready solutions section.
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Write to us — we will discuss the task and propose a plan within a day.
dmitry.zhdanov
Telegram: @signmark